Order Window #

The order window is the window the most time is worked in with the software. It has to be clear and efficient. You should be able to use it just by the keyboard to be faster.

The aim will be to enter an order while talking to the customer on the phone. The most customers do know very well what they want. The start talking in the second you take up the phone and throw the order lines at you. So you have to be able to react very fast and the software has to help.

assortment list #

We need a list of the products the customer bought in the last months. Information needed is the product, how often is was ordered, at which date was the last order and how much in average. I want to inject special articles into this list (or have a second list) for products the customer did not buy but I want him to buy so the call center agent can talk to the customer. This list needs a description field. ("Dear customer, I see you talked to our salesman that you wanted to try out this new Lemonade. May I note two cases of it to your Order?!?")

I do not want to have deposit articles in this list.

keyboard control #

If I have a sheet of paper with handwritten orders from 10 customers I have to get them into the system as fast as possible (it's the same for the Return Aquisition (see FreiBier.OrderWorkflow)). I do not want to use the mouse for this task. I want to take the shortest path through all fields just entering the Customer search key once and the Product search key and the amount for every order line.

It should be possible to change other fields but this shortest path is the easiest to go.